Wink Intimates

My Account

Customer Service


Contact Customer Service
Need assistance ordering? Please call customer service at 1 888 946 5272 or e-mail customerservice@winkintimates.com.
Cancellation
If you decide to cancel your order before we've shipped it, just let us know at customerservice@winkintimates.com  Your order will be cancelled and your credit card will be credited the full amount.
Product availability
We will notify you by email immediately if the colour or size in the product you order is out of stock. Then you may choose to substitute another product, wait for your order or cancel your order.
Returns and exchanges
Wink Intimates™ is committed to complete customer satisfaction. All our products are carefully checked for quality by the manufacturer and again before shipment.
Our policy
We want you to be fully satisfied with your purchase. If you are not satisfied for any reason, you may return the item within 30 days of delivery for a full refund minus the cost of shipping. Wink Intimates™ will cover the shipping cost of one exchange.
Returns and exchanges
If you decide to return or would like to exchange your purchase for another size, just send us an email customerservice@winkintimates.com with your request. Please include if it will be an exchange or return along with your original order number. We will send you an email with our return address. Please return product in the original box and ship via Canada Post (Canadian customers) or USPS ( US customers).  Wink Intimates will cover the cost of shipping for one exchange or return.  Just keep your USPS or Canada Post receipt, send it to us and we will credit your account the amount of shipping.  For hygienic reasons please note that PANTIES ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.
Care for garments
Please keep all tags and packaging intact when you first receive your order. Do not wear perfume or deodorant when first trying on your garment. Scents and marks will make the item non-returnable. We reserve the right to refuse returns on items that are damaged or soiled.
Refunds
Your refund on returned items will be in the same form of payment as your original purchase.

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